SOLUTIONS
AG Datacom Philippines Incorporation can communicate, integrate, manage and protect your IT Business Assets in one time. We deliver high proficiency and high-end technology that will help your company not only in IT aspect but also in business area.
Communication is very crucial for every business. It requires both parties to be in good condition to rely messages and information precise and correctly.
AG Datacom delivers different solutions that can ease the concerns revolving in business communication aspect.
Konftel is a leading manufacturer of audio conference telephones from Sweden. Konftel also knows that good sound quality is critical to keep concentration levels high. That's why a patented audio technology, OmniSound, is built into all Konftel audio conference phones.
The innovative technologies have won us a number of awards, including the prestigious Product Differentiation Innovation Award from Frost & Sullivan.
AG Datacom manages your IT needs from Network Management Systems, Helpdesk, Remote Desktop to Storages that can lessen your burden in managing your IT Infrastructures.
AG Datacom intergrates your exisiting systems to your upcoming IT requirements in professional way.
Network and Security Attacks are very active nowadays. By this, security within the premise in terms of data, applications and even virtual information are at risk. AG Datacom protects your data, data center and even human resourses in no time. With different solutions ranging from end-users, networks, servers and even in cloud environment, AG Datacom Phils., Inc., can provides you proactive and cost-effective solutions.
The Speakerbus is a high-fidelity intercom and video conferencing, which is normally used in the Bank Treasury, Trading Floor, etc which require a fast, hands-free way to communicate, compressing the noisy background.
Calls are fed to the user directly, without the need for them to answer the call. This makes them ideal for broadcasts to groups of people, with the added functionality of allowing users to talk back to the group or the call initiator.
GSM Gateway provides wireless connectivity between PSTN and GSM Network with high sensitivity to receive signal and transmit power to expand the coverage of GSM service. Available for 1-port, 2-ports, 4-ports and 8-ports.
Also available VoIP GSM Gateway to provide connectivity between SIP VoIP and GSM Network. Available for 1 SIM and 2 SIMs.
TalariaX was founded by a team of professionals with vast experience and expertise in the convergence of communications media, namely, the Internet, paging and mobile messaging (SMS). We have a combined experience of more than 10 years in large-scale development and implementation of this convergence of wireless and online technologies.We are the team behind the first Internet paging system developed in Singapore, and implemented in Asean (Malaysia) in June 1996.Our expertise and experience spans across Asean, including Singapore, Malaysia, Indonesia, Phillipines and Thailand. Companies we had experienced with previously include the EasyCall Group, AIA, CityCab, M1, Starhub, Celcom, NCS, Asiaone, BuzzCity, Catcha and Starkon, among others.
TalariaX develops best of class wireless products and services to benefit our customers. Our commitment is driven by our vision and objectives and our aim to build a world class product company in the mobile wireless arena.
A powerful call recording, evaluation and archive solution designed to facilitate compliance, reduce risk, increase process effeciences, and enhances customer service. It offers highly reliable full-time, on-demand, scheduled and criteria-driven recording. Rapid access to customer recordings expedites dispute resolution and helps reduce liability and risk. Remote live monitoring and playback let supervisors and managers keep track of contract center activity from their desktop PCs. Flexible storage capabilities allow large volumes of calls to be retained using industry-standard storage technologies. And customizable evaluation forms, powerful interactive assessment tools, and synchronized audio and screens help increase supervisor productivity and enhance agent performance.
Records in virtually any public safety scenario
• Records digital and analog telephones, trunked and conventional radio systems,
telephone lines and trunks, VoIP phones, and PC screens
• Records all calls and tags calls with information from radio, ANI/ALI, ICCS, or CAD
systems
• Records screens while minimizing network usage and storage requirements
• Captures screen changes, including mouse movements and keystrokes, without
disrupting call handlers
Provides rapid access to vital information
• Remote live monitoring, retrieval, and playback from the desktop
• Search for calls by date, time, duration, channel, agent, caller ID, DNIS, ANI,
ALI, call index number, CTI private data, and more
• Easily locate and replay incidents by radio talkgroup and radio ID
• Live monitoring and playback of multiple channels
• Online and long-term storage using RAID or Network Attached Storage and
archive to DVD-RAM media to enhance call/data availability
Enhances understanding of emergency situations for effective action
• Full CTI and ANI/ALI integration to capture the telephone number and location of
each call, enabling incident-based call retrieval
• Instant recall playback that enables emergency calls to be quickly played back
to confirm details and for replay of difficult-to-hear interactions
Secure and easy to use
• Uses industry-standard technology for high reliability and lower acquisition and
maintenance costs
• Enables user playback and monitoring rights to be assigned by channel, agent,
or radio talkgroup
• Provides playback audit trail indicating who has retrieved a recording and the
date and time the recording was played
• Offers remote system management from the desktop
Todays business climate of government and industry regulations, liability issues, and risk management practices has prompted many organizations to proactively record and archive the interactions between their customers/callers and their staff. But capturing contacts is only one part of the compliance challenge. Maintaining, storing, and retrieving the information for verification, data mining, and business intelligence is equally important.
Verint Systems can help. We offer Impact 360 V10 Full-time Recording, a proven, reliable system for capturing, indexing, and retrieving customer/caller interactions in traditional TDM, IP, and mixed telephony environments. With Impact 360 V10, you can capture all of your interactions and then easily search and replay them, regardless of where they were recorded in your enterprise. Whats more, you can share these interactions throughout your business, providing insight into customer and staff behaviors to help drive decision making.
1. Branch and Remote Office Solution Drive profitability, service consistency and effectiveness across branch network. The solutions are Desktop Activity Management, Forecasting & Scheduling, Retail Financial Services, etc.
2. Back Office Operation Solution Improve throughput, reduce expenses and achieve operational excellence. The solutions are Desktop & Process Analytics, Performance Management, Quality Management, Strategic Planning, Work Force Management (WFM).
MicroLog is the recorder device that provides enterprise levels of quality, reliability, scalability and ease of administration. It supports direct connection with telephone line or handset's microphone and speaker, allowing analog/digital/IP phone users to record their calls in crystal-clear sound quality. It has a voice activation feature, which works 24-hours year-round in unattended mode, saving hours by only "voices" without "silence". It has a USB port, allowing users to transfer voice recordings to their PC for playback, archiving and management. It comes with battery-operating option, enabling usage in where commercial power outlet is unavailable. If desired, voice recordings from various MicroLog devices can further be centralized to a master server via computer network.
Ease of Install and Use
Supplied with everything to go straight from the box, users simply attach the device to a telephone line (or handset) and over hundreds of hours of telephone call recordings will be saved on a standard memory card. This package is also supplied with desktop software for voice replay and archiving management too. In a few minutes individuals can accurately record sales, orders and support conversations for training or legal purposes.
Model Available
At present MicroLog has only TCR-2000, the model that uses SD/SDHC (Secure Digital / Secure Digital High Capacity) technology. TCR-1000, the earlier model, has been retired since early 2009 and is no longer supplied.
What Is DCRS?
DCRS or Digital Call Recording System is a Windows-based integrated voice recording platform used to record and monitor VoIP, digital and analog telephone calls and 2-way radio in single or multi site environments. It consists of two fully compatible models of call recorder (DCRS-9900 and DCRS-8000) for scalability reason. Every of the call recorder has a locator and player built-in allowing the system administrator to monitor calls real-time on-line or replay recorded conversations at system console henever needed.
DCRS Prominent Features
DCRS call recorder stores calls as sound files in the local hard disk and the calls-related information such as date and time, duration, Caller ID, number dialed, station number, and agent name as database data in the local hard disk too.
If required, the calls-related information can be archived to DB Center located in the user's headquarter or IT department office for easy retrieval and voice reproduction. If required further, both calls and calls-related information can be archived to a Master Server located in headquarter or a remote office for double safety, rapid data retrieval and instant voice reproduction. An optional locator & player package can be installed in the Windows multimedia PCs, enabling the company's nationwide administrators to use their own desktop or notebook PCs to live monitor any of onging calls taking place in any location, or to search and replay company-wide recorded conversations that are hosted by the master server whenever needed.
DCRS supports seamless integration with user's telephone and ACD system. It is also abundant in security features. It is a perfect solution for call centers, business organizations, governments, militaries and any of the entities that have the need to reduce liability, verify orders, improve customer service, train agents, or comply with the regulatory law.
Telekonnectors was founded in 1986 on a request from the Government of India, Department of Telecom, to introduce two much required Products to the ongoing Telecom initiative: A current generation of Premises Distribution media components, and a state-of-the-art lightweight headset for the PTT network.
Telekonnectors introduced the modular mini plug and jack as the network termination standard, designed the first low cost wall jack for Indian environment, and established the first manufacturing facility for plugs, jacks, and network interfaces. This wall jack won international acclaim for its design simplicity and cost effectiveness. The logo of Telekonnectors reflects this mission, commitment, and achievement. Telekonnectors is a 65 people company with offices in all Indian Metro Cities, New York and representation in APAC.
OpManager is a complete, end-to-end network monitoring software that offers advanced fault and performance management functionality across critical IT resources such as routers, WAN links, switches, firewalls, VoIP call paths, physical servers, virtual servers, domain controllers & other IT infrastructure devices.
Further the network monitoring software, combines an easy-to-use interface that lets you quickly deploy the product for production and also apply your organization's monitoring policies across multiple devices quickly.
ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.
24 X 7
MANAGER
DNA
SERVICEDESK
NOTIFY
PROTECT
Would you like to provide instant remote support - anywhere in the world relying simply on an Internet connection?
No previous connection to a PC is needed and no software is required to be pre-installed.
The customer requiring support simply clicks on a link and this immediately instigates a chat session with an operator via our central secure gateway.
Full two way chat is supported and in addition an operator can push web pages and pre-defined scripted chats to the end user. If more detailed assistance is needed the operator can send a dynamic NetSupport 24-7 Client to the customers PC in a single action. In seconds the operator can see both the users screen and detailed system information such as inventory, active services, processes running as well as the ability to transfer files and much more.
Once the problem is resolved, on disconnect the NetSupport 24-7 client is completely removed and the users PC returns unchanged to its original condition. A full history of the call is then available for both the operator and the customer.
The result is faster, more efficient problem resolution, increased customer satisfaction and reduction in your overall support costs. As an additional benefit you pay based on use, so no matter how big your customer base is, you don't have any upfront costs. That has to be Refreshing !
NetSupport 24-7 features "show" mode, allowing an Operator to transmit his screen or just a selected application in real-time to a customers PC providing a perfect pre-sales or remote training solution.
Maintaining a complete inventory of your PCs and Servers is essential but nothing new; managing application and internet usage is refreshing; deploying software applications on demand is definitely time saving; but managing any number of separate networks over the internetnow thats the business.
NetSupport DNA is a complete modular solution that delivers Hardware and Software inventory and License Management. It features detailed and fully customisable Alerting, Application and Internet Metering / Usage Control and both push and pull Software Distribution over a LAN or WAN. NetSupport DNA now also provides an integrated communication gateway allowing secure interaction with your assets, anywhere, over the internet without the need for a VPN or changes to your existing network or firewall configuration.
With a new Energy Monitoring component helping to highlight areas of potential energy wastage across an organisations computers, full AD integration, optional ITIL-based ServiceDesk and market leading Remote Control, there has never been a better time to see how NetSupport DNA can save you money and time.
The suite is available in English, French, German, Spanish and Italian.
"does a great job of making a system administrator's job easier...... NetSupport DNA shines when it comes to inventory"
Network World Magazine
NetSupport ServiceDesk - Web Based Helpdesk
With over 20 years experience and a global install base approaching 9,000,000 systems, NetSupport products have a proven reputation in the Service Management industry.
Available to purchase as either a standalone solution or as part of the full NetSupport DNA Asset Management suite, NetSupport ServiceDesk helps you effortlessly track, organise, manage and answer the toughest desktop support challenges.
Web-based and fully compliant with the mandatory ITIL best-practice standards, NetSupport ServiceDesk provides your Service Desk with the tools needed to manage customer expectations and minimise the amount of system downtime.
Featuring the core Incident, Problem and Change management functionality you would expect from a product that has been named Network Computings Service Management Product of the Year three years running, NetSupport ServiceDesks intuitive interface and streamlined workflow processing ensures your support team are using their time effectively and not being burdened with excessive administrative duties.
The latest evolution in Remote PC support and desktop management. Monitor multiple systems in a single action, deliver hands-on remote support or interactive training. Gather real-time inventory and system data. NetSupport Manager provides the ability to support Windows, Mac, Linux and mobile devices all from a single console.
Designed to operate over your network, via mobile communications or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single solution for remote support. Adding to traditional Remote Control capabilities, NetSupport Manager also provides a range of supporting tools to aid in support, including dynamic Hardware and Software Inventory reports, Systems Management tools, full Audio support and even the ability to show an Operator's screen in real-time to any number of connected systems as an integrated training tool. NetSupport Manager includes full support for 32bit and 64bit Vista and Windows 7 systems.
