Conduct an Instant real-time chat session with an End User by them simply clicking on the "click for support" button on your website. A selection of designs are provided for you to choose from and NetSupport 24-7 creates the code ready for you to update your own web pages.

All chat sessions are recorded by NetSupport 24-7, the History is then available to an Operator if a subsequent request for assistance is raised, and in addition the end user can request a transcript of the conversation and resolution provided which will automatically be sent to their email address.

Customers can identify the nature of their chat request by selecting a pre-defined Question Type or Target such as "sales, support oradmin". The inbound chat request is then directed to operators that are mmebrs of the group Sales, support and so on. Any number of Groups can be defined to suit the business requirement.

Once your chat and support session is ended, the customer is automatically prompted to rate their experience of the support call and leave valuable feedback. This simple feature provides additional information to your helpdesk team to allow them to maximise positive customer experiences.

Once your chat button is published on your website, its status will change depending on Operator availability. Out of working hours, the chat button will turn grey to indicate no operators are currently available, and if clicked, the user will be advised accordingly and presented with a "leave details" form.

The Operator can launch web pages and links directly on the end Users desktop.

Pre-defined responses and scripts can be created to ease operator response and provide single click solutions.

Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution or Windows operating system version. Use the Audio functions on multimedia capable PCs to talk to your users over the same connection.

Show your entire desktop, a selected monitor or even show a selected application back to an end user. Provides the perfect demonstration or pre-sales presentation tool to compliment traditional remote control features.

While performing Remote Control on the customers PC, you may want to draw their attention to certain items or settings. NetSupport 24-7 provides a range of annotation tools that allow you to draw on their screen, highlight text and much more.

When connected to a customers PC you can conduct a full audio conversation utilizing our optimized Voice over IP technology.

Obtain a real-time view of the hardware and software installed on the target workstation at the click of a button, without ever needing to leave the NetSupport Control program to gather this information. In addition, NetSupport 24-7 collects over 50 items of information, specifically about the hardware or environment of the End User's PC, where you can obtain details of applications in memory, installed hot-fixes, processes running and installed services.

As well as real-time reporting, NetSupport also provides the tools, security permitting, to allow you to remotely stop and start services, end applications and much more.

the fastest and most feature rich solution. Transfer and manipulate files between workstations using advanced "drag & drop" technology. Synchronise directories on two workstations or edit files and attributes directly. NetSupport 24-7 utilises intelligent "Delta File Transfer" to reduce data transfer times when overwriting files that already exist. NetSupport now checks blocks of data and only transfers changed data within the file being transferred. The performance benefits are most noticeable on a slow link.

Copy and Paste between Operator and End User PCs.

now you can connect to a remote PC and both review and edit its registry settings without needing to remote control and navigate its screen.

connect to a customers PC and open a Remote Command prompt on the Operators PC. This allows you to view directory structures and perform low level functions without the need to remote control the end users PC.

For all defined Operators in NetSupport 24-7 you can control which features are available for use with each account.

For all new chat sessions, NetSupport 24-7 will identify the location of the customer, presenting either Country or City information, and if available, the name of the company the address is registered to.

Full support is provided for connecting to Windows 98, 2000, 2003, XP, Vista and MAC OS customer systems.

For all new chat sessions, NetSupport 24-7 will check if a proxy is utilised and automatically configure the chat session so that remote support is available. Proxy support is included in both the Operator and Customer components.